by Marisa Paterson | Apr 14, 2020 | Leadership
Crisis can spawn great leaps in innovation, but it can also lead to fear, a scarcity mindset and self-preservation tendencies. Long before COVID-19 we knew that poor leadership could be toxic and have disastrous side effects. Never has this been brought into sharper...
by Marisa Paterson | May 14, 2018 | Leadership
Learning to engage, empower and co-create with customers is the manta of the new economy. We talk about the need to create platforms not products and the 3C’s of customer satisfaction — Customization, Connection and Collaboration. This mindset is finding its way into...
by Marisa Paterson | May 14, 2018 | Leadership
What if someone told you that your organization had an underutilized asset that could earn 21% increased profitability, and up to 45% greater market share? What would you guess that asset might be? Your IP? Your culture? Your technology? Is it your enviable customer...
by Marisa Paterson | Jan 17, 2018 | Leadership
The changes brought by Digital Disruption and Artificial Intelligence are accelerating in their magnitude and pace. It’s a whole new era. It’s no longer a Fourth Industrial Revolution; we are facing a new Intelligent Revolution. If there is one model of leadership...
by Marisa Paterson | Dec 21, 2017 | Leadership
‘Tis the season of merriment— a time to welcome in the new and perhaps to over-imbibe a wee bit. I am not talking about the Holidays and their seasonal accouterments; I am referring to the AI hype that is gathering momentum like a snowball on a hill. Businesses...
