Being cooped up at home for the past five months has created myriad emotions in many of us. Some positive, others not so. It has also led to a consciousness of what home means to us.  Home is an important place where we create daily rituals, a metaphor for where we...

In ordinary times good leadership is the foundation of strong and healthy organizations, but what of leadership in a pandemic? What rises to the top in terms of qualities and behaviors that “separate the men from the boys”? Well, as it turns out it might just be...

Crisis can spawn great leaps in innovation, but it can also lead to fear, a scarcity mindset and self-preservation tendencies. Long before COVID-19 we knew that poor leadership could be toxic and have disastrous side effects. Never has this been brought into sharper...

As someone who is passionate about both art and psychology, the current exhibition at MoMA, featuring Francis Picabia’s work, immediately appealed to me. Francis Picabia was an audacious soul whose work disrupted the art world and forced people...

Learning to engage, empower and co-create with customers is the manta of the new economy. We talk about the need to create platforms not products and the 3C’s of customer satisfaction —  Customization, Connection and Collaboration. This mindset is finding its way into...

What if someone told you that your organization had an underutilized asset that could earn 21% increased profitability, and up to 45% greater market share? What would you guess that asset might be? Your IP? Your culture? Your technology? Is it your enviable customer...

The changes brought by Digital Disruption and Artificial Intelligence are accelerating in their magnitude and pace. It’s a whole new era. It’s no longer a Fourth Industrial Revolution; we are facing a new Intelligent Revolution. If there is one model of...

Digital transformation is not about technology or about a disruptive business model; it is about a mindset-shift in leaders’ thinking. Yet being so caught up in platform envy and coveting customer networks, rarely do leaders attribute fault to their own...